Overview

Client: AWASR
Industry: Telecommunications
Services: SAP Implementation & IT Consultancy

Client:
AWASR
Industry:
Telecommunications
Services:
SAP Implementation & IT Consultancy

Challenge

As Oman’s leading fiber broadband provider, AWASR needed to enhance its customer service operations to maintain its competitive edge. The goal was to implement SAP Contact Center to streamline customer interactions, improve response times, and deliver a seamless digital experience.

Solution

Adroit Global deployed a customized SAP Contact Center solution, integrating advanced features such as:

  • Intelligent call routing
  • Omnichannel support (voice, chat, email)
  • Real-time analytics for performance tracking

The system was tailored to AWASR’s workflows, ensuring smooth adoption by customer service teams.

Results

– 40% faster resolution times for customer inquiries

  • 360° customer visibility with integrated CRM data
  • Higher customer satisfaction scores due to personalized support

“Adroit Global’s expertise in SAP solutions helped us transform our customer service operations. Their team delivered a seamless implementation with measurable results.”
— AWASR Management

Tags: #SAP #CustomerService #Telecom #DigitalTransformation